S3 Passenger
The software product behind the Sqills mission
With S3 Passenger, we deliver an industry-leading software solution that empowers you to position rail and bus passenger transport as the travel option of choice. From implementation to go live and beyond, we’re committed to a lasting partnership that ensures your success for years to come.
All you need as a carrier and distributor
The benefits in a nutshell
- Increase seat occupancy
- Enhance yield per seat
- Increase passenger self-service
- Improve operational efficiency
- Reduce the time-to-market of innovations
- Increase business agility
- AI-powered revenue management
Bringing two worlds together
S3 Passenger covers all functionalities in two of the most important roles for any passenger transport company: passenger carrier and ticket distributor. With an integrated view on these two traditionally separated roles, S3 Passenger offers industry-leading capabilities that reduce costs and time-to-market, while increasing passenger satisfaction.
One comprehensive software solution
Our software includes inventory management, flexible pricing options, and self-service capabilities that allow passengers to rebook, cancel, refund, upgrade, and add additional services before or after purchasing their ticket. All distribution channels are managed from a centralised back-end, letting you tailor your offer specifically to the needs of your target audience.
Modular architecture for maximum flexibility
A unique aspect of S3 Passenger is that all our customers use the exact same software product, despite these operators being very different in their business model and operation. The reason behind this is the modular architecture of S3 Passenger that allows for a virtually unlimited amount of configuration options and combinations. This makes S3 Passenger future-proof, without legacy solutions or technical debt standing in the way of growing your business.
S3 Navigator
Defines your network topology, manages your timetable and any exceptions that may occur in it, and powers a powerful journey search algorithm to find the most suitable travel options across the network
S3 Inventory
Schedules the rolling stock / equipment used to run your services, and manages logical and physical availability quantities per Origin & Destination with unlimited buckets and customised nesting. The sophisticated and highly configurable seating algorithm is also part of S3 Inventory
S3 Fare
Structures your commercial offer with products, tariffs, discounts and entirely customisable pricing rules. In S3 Passenger, the model to structure regular products and ancillary services is identical, providing virtually unlimited flexibility to bundle add-ons with regular tickets
S3 Ticket
Acts as the transactional heart of the system and captures all booking transactions with transparent financial history, manages the (provisional) booking state and controls the rules for prolonged on-hold options
S3 CRM
Provides customers and passengers with the opportunity to register a profile for repeated transactions and review their booking history easily. Often acts as the gateway to the pre-existing enterprise CRM system
S3 Payment
Integrates the S3 Passenger ecosystem with a range of industry standard payment service providers, allowing operators often to choose an appropriate partner “out-of-the-box” without requiring new development
S3 Communication
Handles outgoing booking related communication across various channels, including attached PDF tickets and included barcode images in various formats. Contains powerful multi-language template based functionality to produce any desired output format
S3 Revenue Management
S3 RM leverages AI to turn huge amounts of data into actionable insights, using Smart Demand Forecasting and advanced Neural Networks to handle large amounts of data. It extends the inventory features of S3 Passenger with the capacity to automatically intervene per departure based on analysis of the incoming booking curve. Offers a powerful set of filter and actions based business rules that can modify bucket level booking limits or raise warnings to revenue analysts
S3 Travel Pass
Manages all forms of subscriptions and multi-ride passes, based on designing templates of such offers which can be distributed to individuals allowing them to create follow-up bookings with discount or even free of charge based on trip counting rules
S3 No Ride List
Controls and verifies if individual customers and passengers are listed based on previous incidents and should be refused the right to book or the right to travel. Allows for advanced rule based matching on personal and contact related data fields
S3 Booking Manager
Powers the operator to do advanced bulk operations on conflicted bookings in case of disruption or other unexpected circumstances. Provides powerful capabilities to group all passengers on a similar journey pattern together and pick the most appropriate course of action for each group
S3 Portal
Opens up the entire S3 Passenger configured offer on a standardised out-of-the-box front-end booking and after-sales portal for agent usage. Is often used in customer care and after-sales support scenarios, e.g. in the callcenter of the operator
S3 Auth
Authorises and identifies all actors interacting with the S3 Passenger ecosystem. Manages the B2B organisational ecosystem with a representation of the actual organisations, offices and agents and the access they have to the commercial offer and pricing based on contracts
S3 Config
Allows for central parameter based control over the behaviour of the S3 Passenger ecosystem. S3 Passenger is a 100% generic product that can be set up in an unlimited variety of ways: S3 Config is the graphical user interface to manage everything that is configurable
Scalable without limitations or compromises
Third parties include
We support a wide range of operators, from industry giants that sell millions of tickets annually, to those that operate on a smaller scale. Our software is fully hosted in the Amazon AWS cloud. This allows S3 Passenger to be scaled up or down to any required volume, entirely depending on your business needs. S3 Passenger can handle thousands of incoming API calls per second without challenge.
You run your trains and buses while we run the system – that way each of us is doing what we do best in perfect harmony.
Open to connect and integrate
The open architecture of S3 Passenger lets it integrate with a tremendous range of APIs from external operating systems, third-party inventory systems, distribution partners, and any other integration that you may need. We’re a frontrunner in introducing OSDM as the international rail industry standard, which is why our software comes with full support for OSDM out-of-the-box.
Mission-critical in every single aspect
We handle a significant portion of our customers’ service operations, a responsibility we do not take lightly. Our credentials back us up on this. We have a wide range of ISO security and quality-related certificates. And the entire S3 Passenger software suite and architecture are PCI DSS Level 1 compliant.
S3 Passenger comes with an extensive service-level agreement (SLA) that documents our responsibilities to you. Our SLA documents everything from response time and procedural agreements to service requests. We are there for you 24/7.
Keeping S3 Passenger moving forward
Some operators that trust S3 Passenger include:
True partnerships
S3 Passenger is not just our invention. Its wide functional scope of capabilities is the result of intensive collaboration within the joint community of rail and bus operators. Decades of industry knowledge combined within one software suite. Our customers help us improve our product every single day. Customers like SNCF, Eurostar, SJ, and many others. We’re in it together, for the long haul. Curious why they all chose S3 Passenger? We’d be happy to connect you with them. That way they can tell you themselves.
Continuous evolution
We constantly improve and innovate S3 Passenger on a technical and functional level. We release new versions continuously. These new versions are delivered to our customers automatically, without downtime or any need for maintenance. This means that from the moment you start the implementation process and for the years to come, your software will be constantly updated and further improved, allowing you to benefit from countless of new features along the way.
Get in touch with us
Want to know more about S3 Passenger? Contact us for a demo or to discuss your needs as a transport operator. We're eager to hear about your challenges with legacy systems or your plans for a new operation.
